Refund policy

Our 60-Day Money-Back Guarantee

We stand behind Hale with a 60-day money-back guarantee. If you're not satisfied for any reason, contact us within 60 days of receiving your order and we'll make it right. Because we want you to be able to actually try Hale, this guarantee applies even if you've opened and used the product.

To request a refund, email us at [your Hale support email] with your order number. We may ask for brief feedback to help us improve, but you don't need to return a used product to qualify.

How Refunds Work

Once your refund is approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval and you haven't seen it, contact us at [your Hale support email].

Damaged, Defective, or Wrong Items

Please inspect your order on arrival. If anything is damaged, defective, or incorrect, contact us immediately and we'll replace it or refund you, no return required.

Subscriptions

You can cancel, pause, or modify your subscription anytime before your next billing date through your account or by contacting us. The 60-day guarantee applies to your first order; subsequent subscription shipments can be canceled to stop future charges.

Non-Refundable Items

Gift cards are non-refundable.

EU 14-Day Cancellation 

If your order ships into the European Union, you have the right to cancel within 14 days of receipt for any reason.

Contact

Questions? Email halefertility@gmail.com with your order number and we'll help.